Our Customers

How to File a Claim

An auto accident can be an overwhelming & frightening experience. So, if you are involved in a 

traffic collision, try to remain calm, request Victor’s Auto Body to tow your vehicle and follow 

these steps:

 

Keep Safety First. Drivers involved in minor accidents with no serious injuries should move 

cars to the side of the road and out of the way of oncoming traffic. If a car cannot be moved, 

drivers and passengers should remain in the cars with seat belts fastened for everyone's safety 

until help arrives. Make sure to turn on hazard lights and set out cones, flares or warning 

triangles if possible.

 

Exchange Information. After the accident, exchange the following information: name, address, 

phone number, insurance company, policy number, driver license number and license plate 

number for the driver and the owner of each vehicle. If the driver's name is different from the 

name of the insured, establish what the relationship is and take down the name and address for 

each individual. Also make a written description of each car, including year, make, model and 

color — and the exact location of the collision and how it happened. Finally, be polite but don't 

tell the other drivers or the police that the accident was your fault, even if you think it was.

 

Photograph and Document the Accident. Use a camera to document the damage to all the 

vehicles. Keep in mind that you want your photos to show the overall context of the accident so 

that you can make your case to a claims adjuster. If there were witnesses, try to get their contact 

information; they may be able to help you if the other drivers dispute your version of what 

happened.

 

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